FREQUENTLY ASKED
A little clarity.
How do I choose a size?
Every product offers S–XXL. Open the product’s size guide for garment measurements in inches or centimeters. Compare these with a similar item laid flat, and check whether the stated fit is regular or relaxed.
Where do you ship?
We deliver to the 50 United States and Washington, D.C. We do not deliver to U.S. territories, APO/FPO/DPO addresses or P.O. boxes. All orders receive free standard shipping. Handling takes 1–2 business days; transit after dispatch takes 3–4 business days. Estimated total delivery time is 4–6 business days, rather than a guaranteed arrival date. Business days are Monday–Friday, excluding U.S. federal holidays.
When does handling begin?
The order cutoff is 07:00 PM (GMT−06:00) Central Standard Time (Chicago), fixed at UTC−06:00 throughout the year without daylight saving adjustments. Orders placed before the cutoff use that business day as the handling start date. Orders placed at or after the cutoff, on weekends or on holidays use the next business day.
How much are shipping and tax?
Standard shipping is free on all orders. Checkout shows shipping of $0.00 and tax of $0.00. This does not mean the products are legally tax-exempt.
How do I request a return?
Request a return within 30 days of receiving your item. For change-of-mind returns, items must be unworn, unwashed, in original condition, with tags attached and in the original packaging. Contact us with your order number and reason before sending a return. We will provide authorization and return instructions. Authorized returns are sent to 1 Rue Des Faucons Appartement 3, 02100 Saint-Quentin, France.
What if my item is damaged, defective or incorrect?
Contact us with your order number and a description of the issue. Photos can help us assess it. Company errors, damage and defects are handled separately from change-of-mind returns; the ordinary unworn and packaging requirements do not prevent you from reporting these issues. We cover return shipping for company errors, damaged or defective items. Contact us to arrange the appropriate resolution.
Who pays return shipping?
For a change of mind, you pay the return shipping cost, including international postage to our return address in France. We pay return shipping for company errors, damaged or defective items. There is no restocking fee.
When will I receive a refund?
Approved refunds are returned to the original payment account within 10 calendar days of approval.
How should I care for my garment?
Care varies by fabric and construction. Read the care instructions on the product page and the garment label. Cotton jersey, linen blends and knitted wool blends have different washing and drying needs.
How can I contact you?
For help, email [email protected]. Chronospec is located at 1 Rue Des Faucons Appartement 3, 02100 Saint-Quentin, France.